Effective Date: June 13, 2025
Last Updated: June 13, 2025
Tru Mechanical Heating & Cooling LLC (“we,” “us,” or “our”) operates www.trumechanicalllc.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us for services. Please read this policy carefully.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Your name, email address, phone number, and mailing address when you fill out a contact form, request a quote, or book a service appointment.
- Service Information: Details about your HVAC, plumbing, or mechanical needs that you provide to us voluntarily.
- Usage Data: Information about how you access and use our Site, including your IP address, browser type, pages visited, time and date of visits, and referring URLs.
- Cookies and Tracking Data: We use cookies and similar tracking technologies to monitor activity on our Site. See our Cookie Policy for details.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, schedule appointments, and provide requested services.
- To communicate with you about estimates, service updates, and follow-ups.
- To improve our Site, services, and customer experience.
- To send promotional communications, where you have opted in to receive them.
- To comply with applicable laws and regulations.
- To protect against fraud, unauthorized transactions, and other liabilities.
3. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our Site or conducting our business (e.g., scheduling platforms, email providers), subject to confidentiality agreements.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business assets.
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data by contacting us at the information below.
5. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal information.
- Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page with a new effective date. Continued use of our Site following any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this policy, contact us:
Tru Mechanical Heating & Cooling LLC
7612 Desert Morning Rd SW, Albuquerque, NM 87121
Phone: (505) 328-0743
Email: trumechanicalllc@gmail.com
Website: www.trumechanicalllc.com