Effective Date: June 13, 2025
Our Commitment
Tru Mechanical Heating & Cooling LLC is committed to providing equal, fair, and respectful service to all customers and members of the public, regardless of any protected characteristic. We believe every customer deserves professional, high-quality HVAC, plumbing, and mechanical services delivered with dignity and respect.
Non-Discrimination Statement
We do not discriminate against any customer, potential customer, or member of the public on the basis of:
- Race, color, or ethnicity
- National origin or ancestry
- Religion or creed
- Sex, gender, or gender identity
- Sexual orientation
- Age
- Disability or handicap status
- Marital or familial status
- Veteran or military status
- Pregnancy or related medical conditions
- Any other characteristic protected by federal, state, or local law
Service Provision
We provide services, quotes, pricing, scheduling, and customer support on a non-discriminatory basis. All customers are entitled to:
- The same quality of service and workmanship.
- Honest, transparent pricing without regard to personal characteristics.
- Respectful, professional communication from all staff and technicians.
- Reasonable accommodations for individuals with disabilities, to the extent practicable.
Employment Practices
Tru Mechanical Heating & Cooling LLC is also an equal opportunity employer. We make employment decisions based on qualifications, experience, and performance, without regard to any protected characteristic. We prohibit harassment or discrimination of any kind in the workplace.
Compliance with Law
We comply with all applicable federal, state, and local anti-discrimination laws, including but not limited to:
- The Civil Rights Act of 1964
- The Americans with Disabilities Act (ADA)
- The Fair Housing Act (where applicable)
- New Mexico Human Rights Act
- Albuquerque Human Rights Ordinance
How to Report a Concern
If you believe you have been discriminated against in connection with our services, or if you have a complaint related to this policy, we want to hear from you. You can report a concern by contacting us directly:
If you have questions about this policy, contact us:
Tru Mechanical Heating & Cooling LLC
7612 Desert Morning Rd SW, Albuquerque, NM 87121
Phone: (505) 328-0743
Email: trumechanicalllc@gmail.com
Website: www.trumechanicalllc.com
We take all complaints seriously and will investigate promptly and thoroughly. Retaliation against any person who reports a discrimination concern in good faith is strictly prohibited.
Changes to This Policy
We may update this Non-Discrimination Policy from time to time. Any updates will be posted on our Site with a revised effective date.